Our Services
Our services are incoming and outgoing calls. Thru this service we various forms of support to customers by phone. Our most sought after services are:
Customer acquisition
The key to an effective acquisition campaign is to understand the customer and apply insight and intelligence to drive increased revenue in a cost-effective manner.
At Ehss, we approach each engagement using a structured approach that ensures all stakeholders are on the same page to achieve customer acquisition and sales targets—starting from program inception to understanding clients’ products, services, business and target audience. Our strategic and sustained customer acquisition solutions include:
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List building and lead generation
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Order-taking and payment processing
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Sales, telemarketing and account management
Back office
Our host of back office functions are run by specialists with the skillsets, experience and qualifications to match our clients’ unique business requirements. We provide an extensive selection of back office functions, from accounting and bookkeeping services to e-mail and website support, data entry, processing and other administrative tasks.
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Data cleansing
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Data entry
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HR admin and payroll
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Payment processing and tracking
Customer service
We recognise the importance of each individual customer interaction. Our commitment to clients is the same as our commitment to their customers, ensuring expert care, rapid resolution and opportunities to create or realise additional value from the call. Our customer service representatives deploy high quality standards, processes and technologies to respond promptly to callers and provide the appropriate level of support.
At Ehss, we provide our clients’ customers with the personalised service they deserve—be this inbound or outbound customer service or increasingly more difficult levels of tech support.
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Level 1, 2 and 3 technical support
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Web chat and email support
Online marketing
Maximise the full potential of digital channels to reach the widest high quality audience. Our digital marketing solutions include display and banner advertising, SEO and SEM, social media, and web design and development solutions designed to target your specific audience and get the highest goal conversions.
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Affiliate marketing
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Display and banner advertising
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Lead generation
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Marketing analytics
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Media planning and buying
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SEO and SEM
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Social Media
Customer retention
We help our clients turn customers into brand advocates through our customer retention services. Using the right CRM techniques and tools, we improve response rates, increase order values and develop loyalty programs that maximise client revenue and profit. We build relationships with existing customers, measure causes of dissatisfaction and implement steps to prevent these causes.
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Collections
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Retention and 'win back' campaigns
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Sales verification and quality assurance
Creative services
Get creative marketing materials that catch and hold the attention of your target audience. Excite your market to know more about your brand and get them to want to work with you through compelling marketing copy and visuals that reflect and communicate your brand messaging accurately.
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Copywriting and blogging
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Graphic design
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Web design and development